RE Capital's Visionary Leadership under Newman Leech
Listening to Customers in the Correct way to drive Innovation
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12. Applying to Talent Mangement Could established organizations have foreseen rise of SaaS vendors? Can organizations develop a “break thru” integrated Talent Management apps Jobs Outcomes Implement hikes (functional) Minimize the effort in setting up goals Minimize the effort of getting industry data Search for skill sets Minimize the effort in getting competency maps Minimize effort to capture on the job learning Track recruitment efficiency? Match performance evaluation with recruting? Loop back on recruiting process? Provide career ownership Show career maps Identify the talent crown jewels Experiment with a upcoming technology Get up and going quickly?
13. Applying to Health & Wellness Jobs Outcomes Reduce expenditure on health (functional) Reduce the possibility of loss of income (functional) Improve career prospects (functional) Improve chances with the opposite sex (emotional) Improve self esteem (emotional) Improve sex life (functional)
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18. Importance Satisfaction Over Served Under Served Satisfaction >> Importance Satisfaction << Importance Adequately Served
19. Satisfaction scores move over time Opportunities disappear as competitors/alternate options appear Competitive opportunities appear when a competitor shows a gap Outcomes Company A Company B Company C Outcome 1 Outcome 2 Outcome 3 Outcome 4
![[object Object]](https://image.slidesharecdn.com/usingoutcomedrivenapproachtounderstandwhatcustomerswillbuy-1207391758163287-8/85/Listening-to-Customers-in-the-Correct-way-to-drive-Innovation-1-320.jpg)
![Innovation ,[object Object],Customer Opportunity Offering](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)